Terms of Service

The legal terms governing your use of LynCare.

Last updated June 25, 2026

Agreement to these terms

We are LynCare, LLC ("Company," "we," "us," or "our"), a company registered in Idaho, United States.

We operate the mobile application LynCare (the "App"), together with any related products and services that link to these terms (collectively, the "Services"). LynCare is a care-coordination app for people who self-direct their own Medicaid care and the caregivers they employ directly. It helps a care circle manage medication schedules, document care activities, coordinate shifts, share health notes, and communicate with one another.

These Terms of Service (the "Terms") form a legally binding agreement between you — whether personally or on behalf of an entity — and LynCare, LLC, concerning your access to and use of the Services. By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, you are not permitted to use the Services and must stop using them immediately.

We will give you reasonable prior notice of any planned changes to these Terms. Changes take effect thirty (30) days after notice is given, except that changes for new functionality, security updates, bug fixes, or to comply with a court order take effect immediately. By continuing to use the Services after a change takes effect, you agree to the updated Terms. If you do not agree, you may stop using the Services as described in the "Term and termination" section below.

The Services are intended only for users who are at least 18 years old. People under the age of 18 are not permitted to use or register for the Services.

We recommend you keep a copy of these Terms for your records.

Our Services
Intellectual property rights
Your representations
Account registration
Prohibited activities
User-generated contributions
Contribution license
Mobile application license
Managing the Services
Privacy policy
Term and termination
Changes and interruptions
Governing law
Dispute resolution
Corrections
Disclaimer
Limitation of liability
Indemnification
User data
Electronic communications, transactions, and signatures
California users and residents
Miscellaneous
Contact us

1. Our Services

The information provided when you use the Services is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where that would be contrary to law or regulation, or where it would subject us to any registration requirement. People who choose to access the Services from such locations do so on their own initiative and are solely responsible for compliance with local laws.

The Services are not built to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA), the Federal Information Security Management Act (FISMA), or the Gramm-Leach-Bliley Act (GLBA). If your use of the Services would be subject to those laws, you may not use the Services. LynCare is a tool for self-directed care coordination — it is not a covered entity, a business associate, or a substitute for any regulated system of record your fiscal agent or Medicaid program may require.

2. Intellectual property rights

Our intellectual property. We own or license all intellectual property rights in the Services, including the source code, databases, functionality, software, designs, audio, video, text, photographs, and graphics (the "Content"), as well as the trademarks, service marks, and logos in the Services (the "Marks"). Our Content and Marks are protected by copyright, trademark, and other laws in the United States and around the world. They are provided "as is" for your personal, non-commercial use or your internal business use only.

Your use of our Services. Subject to your compliance with these Terms, including the "Prohibited activities" section, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print a copy of any portion of the Content you have properly accessed, solely for your personal, non-commercial use or internal business use.

Except as set out here or elsewhere in these Terms, no part of the Services and no Content or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, translated, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission. To request any other use, email privacy@lyncare.net. If we grant such permission, you must credit us as the owner or licensor and keep any copyright or proprietary notices visible. We reserve all rights not expressly granted to you. Any breach of these intellectual-property terms is a material breach, and your right to use the Services will end immediately.

Your submissions. By sending us any question, comment, suggestion, idea, or feedback about the Services (a "Submission") — for example through the in-app feedback form — you agree we may use that Submission to operate and improve the Services without any obligation to compensate you. This does not change how we handle the personal information attached to a Submission, which is governed by our Privacy Policy.

3. Your representations

By using the Services, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will keep that information accurate and update it as needed; (3) you have the legal capacity to agree to these Terms and will comply with them; (4) you are not a minor in the jurisdiction where you live; (5) you will not access the Services through automated or non-human means such as a bot or script; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use will not violate any applicable law or regulation.

If you provide information that is untrue, inaccurate, out of date, or incomplete, we may suspend or terminate your account and refuse any current or future use of the Services.

4. Account registration

You may need to register to use the Services. You agree to keep your password confidential and are responsible for all activity under your account. We may remove, reclaim, or change a username you select if we reasonably determine it is inappropriate, obscene, or otherwise objectionable.

5. Prohibited activities

You may use the Services only for the purposes we make them available for. The Services may not be used for any commercial endeavor except one we specifically endorse or approve. As a user, you agree not to:

Systematically retrieve data or content from the Services to build a collection, database, or directory without our written permission.
Trick, defraud, or mislead us or other users, especially to obtain sensitive account information such as passwords.
Circumvent, disable, or interfere with security features of the Services.
Use information from the Services to harass, abuse, or harm another person.
Make improper use of our support, or submit false reports of abuse or misconduct.
Use the Services in any way that breaks applicable laws or regulations.
Upload or transmit viruses, Trojan horses, spam, or other material that disrupts or interferes with anyone's use of the Services.
Use bots, scripts, scrapers, data-mining tools, or other automated means to access or interact with the Services without our written permission.
Remove any copyright or proprietary notice from any Content.
Impersonate another user or person, or use another user's username.
Interfere with, disrupt, or place an undue burden on the Services or the networks connected to them.
Harass, intimidate, or threaten any of our employees or agents.
Attempt to bypass measures designed to prevent or restrict access to the Services.
Copy or adapt the Services' software, or — except as permitted by law — decompile, disassemble, or reverse engineer it.
Use the Services to compete with us or for any other revenue-generating endeavor not authorized by us, or to advertise or sell goods and services.
Sell or transfer your profile.
Use LynCare to provide emergency medical care or as a substitute for emergency services — in an emergency, call 911.
Use LynCare to give medical advice or make clinical decisions for another person without proper authorization from the participant.
Enter false, misleading, or fraudulent information about medications, health conditions, or care activities.
Access another user's care circle without the participant's explicit invitation.
Use LynCare to harass, intimidate, or abuse other members of a care circle.

6. User-generated contributions

The Services let you create and share content — for example notes, medication logs, shift records, tasks, messages, and any photos or other material you add (collectively, "Contributions"). Within a care circle, your Contributions may be visible to other members of that circle. When you create or share any Contribution, you represent and warrant that:

Creating, sharing, and storing your Contributions does not and will not infringe the intellectual-property, privacy, or other rights of any third party.
You created the Contribution, or you have the rights, consents, and permissions needed to use and authorize its use within the Services.
You have the consent of every identifiable person in your Contributions to use their name or likeness as the Services allow.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited advertising, spam, or other solicitation.
Your Contributions are not obscene, harassing, defamatory, threatening, or otherwise objectionable, and do not ridicule, intimidate, or abuse anyone.
Your Contributions do not violate any applicable law, including laws protecting the health and well-being of minors, or the privacy or publicity rights of any third party.

Care records are different from ordinary online content. Notes, medication logs, shift records, and tasks you author are the participant's care history and, like any medical record, remain in the participant's care circle with your name attached as the original author even after you leave or remove your account. How we retain that data is described in our Privacy Policy. Using the Services in violation of the above may result in suspension or termination of your access.

7. Contribution license

You retain ownership of your Contributions and any intellectual-property rights in them. You grant us a non-exclusive, royalty-free, worldwide license to host, store, reproduce, and display your Contributions solely as needed to operate, maintain, and provide the Services to you and your care circle — including keeping authored care records in a participant's care history as described above and in our Privacy Policy. We do not claim ownership of your Contributions and do not use them for advertising. We are not responsible for any statements or representations in your Contributions, and you are solely responsible for what you create and share through the Services. We may remove or edit Contributions that we reasonably believe are harmful or in breach of these Terms, and we may suspend or disable accounts accordingly, though we have no obligation to monitor Contributions.

8. Mobile application license

If you access the Services through the App, we grant you a revocable, non-exclusive, non-transferable, limited license to install and use the App on devices you own or control, strictly in accordance with these Terms. You agree not to: (1) except as permitted by law, decompile, reverse engineer, disassemble, or decrypt the App; (2) modify or create derivative works from the App; (3) violate any laws in connection with your use of the App; (4) remove or obscure any proprietary notices; (5) use the App for any commercial purpose it is not intended for; (6) make the App available over a network so multiple devices or users can access it at once; (7) use the App to build a competing product; (8) use the App to send automated queries or unsolicited commercial email; or (9) use our intellectual property to design or distribute other applications or devices.

Apple and Android devices. When you obtain the App from the Apple App Store or Google Play (each an "App Distributor"): (1) the license is limited to use on a device running iOS or Android in accordance with the App Distributor's usage rules; (2) we — not the App Distributor — are responsible for any maintenance and support for the App, except as required by law; (3) the App Distributor is not responsible for any warranty, and may refund the purchase price (if any) to the extent its policies provide; (4) you represent that you are not located in an embargoed country and are not on any U.S. government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms when using the App; and (6) the App Distributors are third-party beneficiaries of this section and may enforce it against you.

9. Managing the Services

We reserve the right, but not the obligation, to: (1) monitor the Services for breaches of these Terms; (2) take appropriate legal action against anyone who, in our sole discretion, breaks the law or these Terms, including reporting them to law enforcement; (3) refuse, restrict, or disable any Contribution or portion of it where technologically feasible; (4) remove or disable content that is excessively large or burdensome to our systems; and (5) otherwise manage the Services to protect our rights and property and to keep the Services working properly.

10. Privacy policy

We care about privacy and security. Please review our Privacy Policy, which explains what information we collect, how we use it, how long we keep it, and the choices you have. By using the Services, you agree to the Privacy Policy, which is incorporated into these Terms. The Services are hosted in the United States. If you access them from another region whose data-protection laws differ from those of the United States, you are transferring your data to the United States and consent to it being processed there.

11. Term and termination

These Terms remain in effect while you use the Services. We may, in our sole discretion and without notice or liability, deny access to the Services to any person for any reason, including for breach of these Terms or any applicable law. We may terminate your use of the Services or your account at any time, without warning, in our sole discretion.

If we terminate or suspend your account, you may not register a new account under your own name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we may take appropriate legal action, including civil, criminal, and injunctive remedies.

12. Changes and interruptions

We may change, modify, or remove the contents of the Services at any time, for any reason, without notice, and we are not obligated to update any information. We are not liable to you or any third party for any change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will always be available. We may experience hardware, software, or other problems, or need to perform maintenance, resulting in interruptions, delays, or errors. You agree we have no liability for any loss or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance. Nothing in these Terms obligates us to maintain or support the Services or to provide any corrections, updates, or releases.

13. Governing law

These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Idaho, applicable to agreements made and performed entirely within Idaho, without regard to its conflict-of-law principles.

14. Dispute resolution

Informal negotiations. To resolve any dispute, controversy, or claim related to these Terms (a "Dispute") efficiently, you and we agree to first try to resolve it informally for at least thirty (30) days before starting any formal proceeding. Informal negotiations begin on written notice from one party to the other.

Binding arbitration. If the parties cannot resolve a Dispute informally, it will be resolved by binding arbitration. You understand that without this provision you would have the right to sue in court and to a jury trial. The arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA) and, where appropriate, the AAA Supplementary Procedures for Consumer-Related Disputes. Your arbitration fees and share of arbitrator compensation are governed by the AAA Consumer Rules; if those costs are determined to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, by document submission, by phone, or online, and, except where otherwise required, will take place in Bannock County, Idaho.

If a Dispute proceeds in court rather than arbitration, it must be brought in the state or federal courts located in Bannock County, Idaho, and both parties consent to jurisdiction and venue there. No Dispute may be brought more than one (1) year after the cause of action arose.

Restrictions. Any arbitration is limited to the Dispute between you and us individually. To the fullest extent permitted by law, no arbitration may be joined with another proceeding, conducted on a class-action basis, or brought in a representative capacity on behalf of the general public.

Exceptions. The following are not subject to informal negotiations or binding arbitration: (a) Disputes to enforce or protect, or concerning the validity of, a party's intellectual-property rights; (b) Disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

15. Corrections

The Services may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update the information at any time, without prior notice.

16. Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT, AND WE ASSUME NO LIABILITY FOR (1) ERRORS OR INACCURACIES OF CONTENT; (2) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY KIND RESULTING FROM YOUR USE OF THE SERVICES; (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY INFORMATION STORED THERE; (4) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SERVICES; (5) ANY BUGS, VIRUSES, OR THE LIKE TRANSMITTED THROUGH THE SERVICES BY ANY THIRD PARTY; OR (6) ANY LOSS OR DAMAGE FROM THE USE OF ANY CONTENT MADE AVAILABLE VIA THE SERVICES. LYNCARE IS A COORDINATION TOOL AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL JUDGMENT, EMERGENCY SERVICES, OR THE ADVICE OF A QUALIFIED HEALTHCARE PROVIDER. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

17. Limitation of liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR LIABILITY TO YOU FOR ANY CAUSE AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO $100.00 USD. SOME U.S. STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IF THOSE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

18. Indemnification

You agree to defend, indemnify, and hold us harmless — including our affiliates and our respective officers, agents, partners, and employees — from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, arising out of: (1) your Contributions; (2) your use of the Services; (3) your breach of these Terms; (4) any breach of your representations and warranties; (5) your violation of the rights of a third party, including intellectual-property rights; or (6) any harmful act toward another user you connected with through the Services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you must indemnify us, and you agree to cooperate. We will use reasonable efforts to notify you of any such claim.

19. User data

We will maintain certain data that you transmit to the Services in order to manage their performance, as well as data about your use of the Services. While we perform regular routine backups, you are responsible for all data you transmit or that relates to your activity using the Services. You agree we have no liability to you for any loss or corruption of that data, and you waive any right of action against us arising from such loss or corruption. How we handle personal information is described in our Privacy Policy.

20. Electronic communications, transactions, and signatures

Visiting the Services, emailing us, and completing online forms are electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SERVICES. You waive any rights under any laws that require an original signature or the delivery or retention of non-electronic records.

21. California users and residents

If a complaint with us is not resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210 or (916) 445-1254.

22. Miscellaneous

These Terms and any policies or operating rules we post constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision of these Terms does not waive that right or provision. These Terms operate to the fullest extent permitted by law. We may assign our rights and obligations to others at any time. We are not responsible for any loss, damage, or delay caused by anything beyond our reasonable control. If any provision of these Terms is found unlawful, void, or unenforceable, that provision is severed and does not affect the validity of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us by these Terms or your use of the Services. You agree these Terms will not be construed against us merely because we drafted them.

23. Contact us

To resolve a complaint about the Services or to ask anything about using them, contact us at:

LynCare, LLC
Idaho, United States
privacy@lyncare.net